SMI Group is a progressive company with an authentic culture and, at its core, is all about people. We are proud of the exceptional ability of our team members who help make each and every customer interaction outstanding.
After 10 years at SMI, Blake took on the role as Managing Director in 2014 - the third generation of the family to be involved in the business.
In that time he has seen the company’s phenomenal growth and has a clear strategy and vision to continue this success for the future. Blake believes wholeheartedly in staying close to the coal face and listening to customer feedback. This enables him to continue to drive customer focused innovation and maintain SMI as the customer’s first choice.Read More
Donovan began his SMI career in 2006 as Business Development Manager where he was responsible for business growth and increase in market share.
Today, as Sales Director his focus is leading and empowering the SMI sales team so that they excel in delivering the right product and service package to our valued clients. Donovan has a passion to deliver outstanding service levels to our customers.Read More
Business Development Director
Giles joined the SMI team in 2008, and in both customer service and business development he has had consistent and proven success.
In his current role of Business Development Director, Giles' focus is to lead and empower the business development team to identify new clients, and manage the service package provided to them to ensure it exceeds their expectations. Giles and his team engineer a pipeline of business opportunities and consistent income for SMI. Over and above his passion for sales generation is his commitment to outstanding service, as part of his philosophy that there is no product to sell without first offering superb service.Read More
HR Manager & EA
Jo joined the SMI team in 2014 in our Customer Service department. After realising her passion for Human Resources, she made the move into the HR department in 2016.
Since then she has completed her CIPD Level 5 qualification and continues to manage the HR function, ensuring everything runs smoothly day to day throughout the business.Read More
Having joined the team in 2011, beginning in customer services and gaining the required knowledge which has proved invaluable whilst meeting the demands of SMI’s valued customers.
Jess joined the SMI customer service team in November 2016.
Jess is responsible for providing excellent customer service to all of her accounts and enjoys working alongside customers building great relationships as part of this.Read More
Senior Customer Service Executive
After completing an apprenticeship in customer services Corinne joined the SMI team in January 2017
She prides herself on providing a high level of customer service and assisting key accounts with any queries or questions they may have. Corinne uses her initiative to help with any tasks or projects she undertakes, her eye for detail ensures these are completed accurately and efficiently.Read More
Customer Support Co-ordinator
Harriet joined SMI in 2016, beginning in the Operations Department and, more recently, moving into the Customer Service team, where she ensures customers are kept up to date with the status of their orders.
She works closely with the rest of the team to make sure that every customer has the best possible customer service experience.Read More
Jessica joined the team in April 2017, bringing with her over 6 years customer service experience.
She prides herself on providing the best service, offering support and building relationships with customers old and new.Read More
Customer Service Executive
Thea joined the SMI Customer Service Team in February 2019. She prides herself on providing the best customer service, offering help and support to all of her customers which leads her to building the best relationship she can with each and every one.
Emily joined SMI in 2018 and manages the running of the procurement department for both overseas and UK distribution
Emily’s experience with far east manufacturers helps build the relationships with our factories to ensure we are getting the best products for the best prices.Read More
Customer Service Executive
Tara joined the customer service team in August 2018, having previously worked in the customer service industry for over 9 years. Tara is responsible for providing excellent service to our customers and prides herself on being conscientious, dedicated and passionate about customer service.
Yasmin joined the Purchasing team in 2018 and is in charge of our overseas stock forecasting. She works tirelessly with the rest of the Purchasing team to ensure that SMI’s own brand Rokwear is always in stock and available for our clients when they need it most.
Senior Account Manager
With over 8 years’ experience in sales and account management at SMI, Lloyd looks after our Key Accounts.
This means he spends three to four days a week out of the office on customer visits and works closely with the main stakeholders for each account to achieve maximum customer satisfaction.Read More
Lucie joined SMI in February 2016 in our Customer Service team. After some exciting changes, she now dedicates her time to supporting our Sales and Business Development team.
She also makes sure that our new clients have a smooth transition over to our online web portal to ensure our customers get the best service from day one. Lucie’s attention to detail, vast experience and ongoing training make her a valuable asset to our team.Read More
Harriet joined SMI in 2013 originally looking after the key accounts as a member of the customer services department.
In 2018 she transitioned into a role within the purchasing department focusing on our UK supply chain.Read More
Fortdress UK Sales Director
Carlos joined the Company in 2003 and has enjoyed being part of a team as it has grown to become a market leader within its core markets.
Carlos started in Operations and due to the fast growing nature of the business it's been extremely challenging at times, but with the team's passion and committment we're constantly being praised by our clients for an excellent service. He still has a great passion for our operations team even though he's now heading up the Coldstore Clothing sector for the food industry making sure they're given a service which is "second-to-none" Carlos constantly tries and innovate new products and ideas for clients to help improve enhance their staff.Read More
Gan has been with SMI for 5 years where he started as Warehouse Manager and was promoted to Production Supervisor in 2014.
He plays a key part in the daily operation for ensuring all branded garments flow through the operation in time to meet the dispatch deadlines.Read More
Senior Graphic Designer
Dan is a multi-disciplined graphic designer with over 7 years' industry experience.
He has worked in many different surroundings including a busy London design agency, publishing and freelance. Through this he has gained a sharp eye for detail, knowledge and a passion for graphic design with work recognised and featured online.Read More
Customer Service Manager
April joined the SMI team in February 2017 and is responsible for the smooth running of the Customer Service department and overseeing larger mobilisations for both new and existing accounts.
With over 10 years’ experience in customer service, April prides herself on developing good working relationships with her customers whilst maintaining a responsive and efficient work ethic. April and her team of dedicated CSE’s always strive to provide the best possible experience for all of our valued clients.Read More
Senior Account Manager
Having come from a sales and customer services background, Joseph joined SMI in April 2018 to support SMI's current clients.
Working closely with the customer service team and SMI's Account Directors, Joseph is passionate about making sure each and every client feels valued and receives a fast and friendly response.Read More
Gerry joined the SMI team as client director in March 2019 as part of a business acquisition to develop SMI presence in the north. He currently has a dual role of caring for existing clients and managing business development opportunities in the northern area of the UK
Prior to the acquisition Gerry has been involved in the workwear and safety industry since 2008 and has a wealth of experience and a proven track record in delivering innovative solutions for clients of varying size and industry. With his experience in a number of different positions within the business arena he is able to create and support service packages that deliver the very best outcome for his clients. Gerry is extremely passionate about delivering above and beyond expectations so that a high level of trust develops between his clients and SMI. Its true what he says that, “if SMI deliver the very best this means our clients can focus on delivering their very best, its win, win.”Read More
Customer Service Executive
Josh joined the SMI Customer Servicers Team in October 2018.
Josh takes great pleasure in working with all of SMI’s customers, providing legendary customer service, going above and beyond and taking pride in delivering the core values of SMI.Read More
Chris has been with the Business since 2015 and is responsible for the smooth running of our distribution centre in Fareham. His passion for excellence drives the wider team to ensure we are delivering on time, every time, for our clients.
Grace joined the SMI team in late 2019 as our Finance Manager and since then has flourished in her role. She looks after the day to day running of the department and ensures all of our processes run smoothly.
Customer Service Executive
Veronika joined SMI in March 2019. She is responsible for supporting our customers and responding to queries, resolving issues, and providing product advice and support. She enjoys the role as it provides her with the opportunity to get involved in all aspects of our business, and she enjoys the feeling of satisfaction which comes from solving challenging enquiries