SMI Group is a progressive company with an authentic culture and, at its core, is all about people. We are proud of the exceptional ability of our team members who help make each and every customer interaction outstanding.
After 10 years at SMI, Blake took on the role as Managing Director in 2014 - the third generation of the family to be involved in the business.
In that time he has seen the company’s phenomenal growth and has a clear strategy and vision to continue this success for the future. Blake believes wholeheartedly in staying close to the coal face and listening to customer feedback. This enables him to continue to drive customer focused innovation and maintain SMI as the customer’s first choice.Read More
Donovan began his SMI career in 2006 as Business Development Manager where he was responsible for business growth and increase in market share.
Today, as Sales Director his focus is leading and empowering the SMI sales team so that they excel in delivering the right product and service package to our valued clients. Donovan has a passion to deliver outstanding service levels to our customers.Read More
Business Development Director
Giles joined the SMI team in 2008, and in both customer service and business development he has had consistent and proven success.
In his current role of Business Development Director, Giles' focus is to lead and empower the business development team to identify new clients, and manage the service package provided to them to ensure it exceeds their expectations. Giles and his team engineer a pipeline of business opportunities and consistent income for SMI. Over and above his passion for sales generation is his commitment to outstanding service, as part of his philosophy that there is no product to sell without first offering superb service.Read More
Executive Assistant to Directors
After graduating with a degree in Business and Economics, Jo joined the SMI team in 2014.
Having moved from Customer Services, Jo now acts as Executive Assistant to four Directors. With a keen eye for detail, she ensures everything runs smoothly day to day within the business. She also assists with our HR needs and is currently studying for her Intermediate HR qualification.Read More
Internal Key Account Manager
Kelvin maintains a good working relationship with a number of clients.
He does this by keeping in regular contact with them on a weekly to monthly basis ensuring SMI has a firm understanding of the requirements of each individual clientRead More
With a background in economics and data analysis, Chris is responsible for the orders that SMI fulfils.
He works closely with the Head of Operations, focusing on improving production capabilities whilst developing and managing lean and efficient processes.Read More
Purchase Ledger Supervisor
Kaye has been with the SMI for over 5 years has had responsibility for Purchase Ledger.
She also ensures suppliers accounts are settled within the agreed schedules.Read More
Internal Sales Executive
Tristan is responsible for looking after the Key Accounts for SMI.
Tristan is very customer focused and passionate about working with each customer, to ensure all their requirements are met and to add value to each account that he is responsible for. To support this, he is working very closely with the Customer Service team and the Account Directors to make sure each account is satisfied.Read More
Customer Service Executive
Jess joined the SMI customer service team in November 2016.
Jess is responsible for providing excellent customer service to all of her accounts and enjoys working alongside customers building great relationships as part of this.Read More
Customer Service Executive
After completing an apprenticeship in customer services Corinne joined the SMI team in January 2017
She prides herself on providing a high level of customer service and assisting key accounts with any queries or questions they may have. Corinne uses her initiative to help with any tasks or projects she undertakes, her eye for detail ensures these are completed accurately and efficiently.Read More
Harriet joined the SMI team in 2016 and oversees the online order confirmations.
With more and more customers ordering through the web, Harriet is tasked with managing this challenging but exciting growth. She also aids the operation team in making sure that each order is sent in a timely manner.Read More
Customer Service Executive
Jessica joined the team in April 2017, bringing with her over 6 years customer service experience.
She prides herself on providing the best service, offering support and building relationships with customers old and new.Read More
Richard has been working at SMI since September 2014.
He has over 30 years’ experience in the accountancy field and is responsible for the management accounts process and day to day accounts functions.Read More
Head of Operations
James joined the team in 2017 to support the business growth and is responsible for SMI's Operations Department.
With an exceptional background in Operations Management, James leads a strong team down at our National Distribution Centre in Kites Croft. If you'd like to pay our facilities a visit, just drop him an email using the address below!Read More
Senior Key Account Manager
With over 5 years’ experience in sales and account management, Lloyd oversees the Gold Tier Accounts within SMI.
This means he spends three to four days a week out of the office on customer visits and works closely with the main stakeholders for each account to achieve maximum customer satisfaction.Read More
Lucie started with us in February 2016.
Further to some exciting changes within the company, Lucie is now responsible for assisting the Sales Team with their administration and any other ad hoc projects after moving from Customer Services. Her experience and training gives her a sharp eye for detail and is a great asset to the team and enjoys the challenge of supporting a very busy Sales Team!Read More
Buyer & Import Manager
Charlies joined the company in 2008 bringing experience of both F2F selling to purchasers and purchasing from field sales people.
He understands the need for a fair deal for both sides. Charles is a great believer in the SMI "no hassle" Policy, and has been working, and continues to do so, on streamlining the procurement process from forecasting right through to delivery at our warehouses - making it easy as possible for the whole of the supply chain.Read More
Cara works in SMI's Procurement Team and is responsible for maintaining our inventory.
Customer Service Team Leader
Having joined SMI in 2013 Harriet oversees some of the company's key accounts.
Being responsible for the hands on day to day running of some of SMI's biggest customers has allowed Harriet the opportunity to enjoy watching the continual growth & success of both her clients and her own team over the years - something she is particularly proud of.Read More
Fortdress UK Sales Director
Carlos joined the Company in 2003 and has enjoyed being part of a team as it has grown to become a market leader within its core markets.
Carlos started in Operations and due to the fast growing nature of the business it's been extremely challenging at times, but with the team's passion and committment we're constantly being praised by our clients for an excellent service. He still has a great passion for our operations team even though he's now heading up the Coldstore Clothing sector for the food industry making sure they're given a service which is "second-to-none" Carlos constantly tries and innovate new products and ideas for clients to help improve enhance their staff.Read More
Gan has been with SMI for 5 years where he started as Warehouse Manager and was promoted to Production Supervisor in 2014.
He plays a key part in the daily operation for ensuring all branded garments flow through the operation in time to meet the dispatch deadlines.Read More
Senior Graphic Designer
Dan is a multi-disciplined graphic designer with over 7 years' industry experience.
He has worked in many different surroundings including a busy London design agency, publishing and freelance. Through this he has gained a sharp eye for detail, knowledge and a passion for graphic design with work recognised and featured online.Read More
Digital Marketing Manager
Carlsson joined our Business Development Team in 2016 and in early 2018 moved across to join the Marketing Team as Digital Marketing Manager.
The combination of Carlsson’s business knowledge, skills and passion for all things digital are well-suited to this important role at SMI. With a love for building relationships and finding solutions, his goal is to become your trusted advisor.Read More
Customer Service Executive
April joined the SMI team in February 2017.
She is responsible for providing an excellent level of customer service to many of our loyal accounts. With over 5 years’ experience in customer service, April prides herself on developing good working relationships with her customers whilst maintaining a responsive and efficient work ethic.Read More
Internal Account Manager
Having come from a sales and customer services background, Joseph joined SMI in April 2018 to support SMI's current clients.
Working closely with the customer service team and SMI's Account Directors, Joseph is passionate about making sure each and every client feels valued and receives a fast and friendly response.Read More
Chris joined the company January 2018 as the group Credit Controller.
Chris has been a Credit Controller for 23 Years. Working for a variety of different sectors from Telecommunications to Pharmaceuticals. Chris has brought his many years of experience to the company, He believes that relationship building with his contempories externally, and internally, is the fundamental part of the role.Read More