Role & Responsibilities:

  • Communicating with customers via telephone or email to process new orders, providing lead times and delivery information
  • Proactively contact customers to update them on awaiting orders 
  • Answer customer enquiries via telephone and email 
  • Plan, prioritise and maintain a busy workload efficiently 
  • Responsible for order follow-up and processing returns 
  • Responsible for your own customer accounts and attending internal service meetings
  • Work closely with other departments to ensure customer’s service needs are exceeded 
  • Be flexible and supportive to the rest of the team and offer help where needed, especially during peak periods 
  • Anything else within reason requested by the management team

Experience and Requirements: 

  • Customer Service (Essential 1 year minimum)  
  • Administration (Essential)  
  • Outlook – Proficient in email communication (Essential)  
  • Proficient in telephone communication (Essential)  
  • Office background (Desirable)  
  • Living in the UK  
  • Eligible to work in the UK