CASE STUDY
“Working with SMI, we’ve been able to source products, trial products, and deliver solutions that not only meet the right standards but meet the expectations of the colleagues as well.”
SMI has worked with The Co-operative Group for over five years, providing flexible, reliable PPE and workplace safety solutions.
Our support helps keep Co-op's workforce focus on staying safe, while adapting quickly to changing operational needs.
This long-term collaboration demonstrates how a solutions-focused approach delivers real value in a complex logistics environment.
SMI works closely with Co-op to deliver PPE that meets both compliance standards and operational needs.
We focus on:
This partnership ensures Co-op’s workforce stays protected, while operations keep running smoothly across multiple locations.
For Co-op, the qualities that matter most in a supplier are flexibility, a can-do attitude, and a solutions-focused approach.
Mike Ball, National Logistics Risk Manager, explains:
“I think what I value most is flexibility, but also a can-do attitude and a willingness to find solutions to the challenges we face.”
“Flexibility is key for me because we never know what’s around the corner, so you need that ability to react to the challenge really quickly.”
SMI’s approach ensures that Co-op can adapt to operational challenges while keeping their workforce safe and supported.
Over the years, Co-op has moved from a purely cost-driven approach to PPE to a people-first model. This means choosing products that colleagues actually want to wear, while still meeting all compliance standards.
Working with SMI has made this shift possible. As Mike says:
“Working with SMI, we’ve been able to source products, trial products, and deliver solutions that not only meet the right standards but meet the expectations of the colleagues as well.”
This hands-on approach helps Co-op’s teams stay safe and comfortable while using PPE that works for their day-to-day tasks.
Mike Ball is clear about the value SMI brings:
“Yes, I’d recommend SMI to other organisations. If you’re a business that’s invested in safety culture and putting colleagues first, you’ll see the benefits of this kind of relationship.”
By combining practical support, a solutions-focused approach, and open collaboration, SMI helps Co-op maintain a safe, efficient, and people-first workplace.
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